Refund policy

Return Policy

At Shades of Gray Indigenous Pet Treats Co., your satisfaction is very important to us. We know as pet parents you are busy, so we've made our return policies easy and convenient.  If you're not satisfied with a product purchased in the store, simply bring the product in its original packaging and in new, salable condition to be returned.

In Store Returns or Exchanges With a Receipt:

Receipts are valid for 60 days from date of purchase.• If a purchase is paid with cash, a refund will be issued in cash.• Credit card purchases will be credited to the original card used or a credit or coupon will be issued for future use in-store or online. Debit card purchases will be refunded as cash. If the original card is not available, or a payment method other than a credit card was used for your order (such as PayPal), a credit coupon will be issued for online purchases.• If exchanging a product, any positive balance will be refunded in the original form of tender.  To return an item in store that was purchased at Shade of Gray Indigenous Pet Treats Co., simply bring the product in its original packaging plus the packing slip or the shipping confirmation email as proof of purchase. If paid for by credit card, the card used to purchase the merchandise is required so that your return can be credited to the same card (minus the cost of shipping). If you do not have the same credit card that you used to make your purchase, or used a payment method other than a credit card for your order (such as PayPal ), you'll receive an in-store credit for the appropriate amount.

Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days:

Bring the product and a valid ID to our store and a credit for the most recent sale amount will be issued. If making an exchange, any positive balance will be refunded in the original form of tender.

Returning Online Purchases

If you're not satisfied with your purchase, you can return the product for the purchase price (minus the shipping, handling). Product must be in salable condition in it's original packaging.  Unfortunately opened packages cannot be returned.

 

 

By Mail

Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Return the package via a traceable and insurable method to 12240 Second Line Road, Roseneath, ON K0K 2X0. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

 

Returning Products Purchased Online With a Payment Method Other Than a Credit Card

To return an item in store that was purchased at indigenoustreats.ca using PayPal, or any payment method other than a credit card, simply bring the product in its original packaging plus the original receipt or invoice to our store. You'll receive a credit for the appropriate amount. Credits can be used for future in-store purchases and cannot be redeemed for cash.